Questions & Answers

Where are you located?
In University Mall, just across the street from George Mason University at the intersection of Chain Bridge Rd. and Braddock Rd. in Fairfax, Virginia.
Once you are in the University Mall parking lot, park outside the Dunkin’ Donuts.
We are located just behind the Dunkin’ Donuts.
The address is: 10631 Braddock Rd
Fairfax Virginia 22032

What are the store hours?
Monday and Wednesday 10 -7 pm
Tuesday, Thursday, Friday 10 -6 pm
Saturday 10 -5 pm
Sunday CLOSED

Holiday Closings
New Year’s Day (January 1)
Easter Sunday
Memorial Day
Fourth of July (July 4)
Labor Day
Thanksgiving Day
Christmas Day (December 25)

What products do you sell in the SuitUp Water Sports retail store?
Our retail swim store is fully stocked year round with suits, goggles, accessories, training aids and gifts for water enthusiasts of all abilities, sizes and ages.

What products do you sell in the Alpha ID retail store?
Custom Greek Letters and apparel, Greek big/little, Greek gifts, Greek wood paddles, letters, and crests, Lily and Kate Spade agendas and gifts, personalized Camelbaks, monogramed or personalized apparel and gifts, also High School Varsity Letters Jackets.

Do you sell High School Varsity Letter Jackets?
Yes, we have stock for several local high schools and can custom order any color combination or style you desire.

Can we get special pricing for our Group Order?
Yes, please contact us about Group Pricing for your project, or look for Group Pricing information in the product description area of the product you are interested in ordering.

What custom decorating services do you offer?
Screen printing, embroidery, sewn twill and CAD (computer aided design) digital graphic applications.

What garment styles do you offer?
We have accounts with many vendors for t-shirts, hoodies, crewnecks, jackets, sweatpants, warm-ups, performance wear, workwear, polos, tank tops, mesh tank tops, Varsity Letter Award Jackets and more.

Do you outfit swim teams?
Yes, we are a full service swim team outfitter, please contact us about outfitting your team.

Can we set up online ordering for our team?
Yes, we can set up an online store for your team. Various options are available, including payment collection and full service Bag & Tag. We can also add a fundraising amount for team support.

What other fundraising, reward or team building products do you offer?
We are members of the Ad Specialty Industry and have access to special pricing and thousands of products to meet your needs.

What is screen printing?
Screen printing is applying specialty ink to fabric to produce an image. Screen print pricing is based on garment price, quantity of prints and print locations, and number of colors in each print location. Pricing decreases as you increase the number of each print and increases as you add print locations and colors.

What is embroidery?
Embroidery uses thread to sew a design into fabric. The design must first be digitized, which converts the design into a format recognizable by an embroidery machine.

What is sewn twill?
Twill fabric is cut into the desired shape and sewn onto the fabric to create a design.

What are CAD digital graphic applications?
The design is cut from specialty material and applied with a commercial heat press, or printed onto specialty material first and then applied with a commercial heat press.

Can I bring my own goods to you for decoration?
We do not work on client supplied goods for quality control puproses.
We WILL embroider on client supplied Speedo, Nike Swim, Dolfin, TYR or Arena bags and apparel.

Are you licensed?
We are licensed to produce trademarked logos for George Mason University and select Greek organizations. All licensed merchandise sales are reported back as required by your organization and a portion of the purchase price is given back in the form of royalties.

What is your turnaround time for custom orders?
Most custom orders are ready to ship or pick up in our store in 3 – 5 business days.
Group orders may take 5 -7 business days after art approval.
Swim caps, kickboards and backstroke flags will ship in 2 -3 weeks.
Production times may vary by job requirements and size, also time of year due to increased production volume.

How do you ship?
Standard shipping is USPS for $6.99. Large orders, oversize or heavy items may require additional shipping. Shipping to your location is included on select products. Check the product description for the product you are interested in ordering.
We also use UPS and FedEx as needed.

When will my order ship?
Most orders ship within 3 -5 business days of your order receipt. Exceptions will be noted in the product description area of the product you are interested in.

Are there minimums on custom items?
Minimums will vary by product and this information can usually be found in the description of the product you are interested in.

Do you sell Gift Cards?
We sell e-Gift Cards in the store and on line.

What is your Return Policy?
Custom Products are made specifically for you according to your instructions and may not be returned or exchanged. If we have made an error on your custom order, we will replace it at no charge to you.
All other products may be returned within 21 days, with receipt, in brand new condition, in original packaging with tags.

What is a Certified Women Owned Business?
We have met the Virginia requirements for and are registered as a Small, Women and/or Minority –owned business.

What is your Privacy Policy?
We collect personal information when you place an order on our website. This information is used on our website to process your transactions. The email address you provide for order processing may be used to send you information and updates pertaining to your order in addition to receiving company news, updates, product information, contests or promotions.
We use cookies to remember and help process the items in your shopping cart.
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.
By using our site, you consent to our privacy policy.
If we decide to change our privacy policy, we will post those changes on this page. This page was last modified on 08/05/2015
If there are any questions with this privacy policy please contact us.